Of numerous companies features embarked to the some type of buyers sense (CX) transformation. If you are such as for example initiatives differ regarding scope and you will readiness, communities are utilizing CX as the a great distinguishing lever to possess upcoming organization resiliency and you may progress. Actually, investigation out of IDC's Future Company Resiliency and Purchase (FERS) survey show that organizations select improving Consumer Feel because a premier organization top priority getting 2021 and you may beyond.
Technology inspired...